Introduction

At Neural Pulse Tech Hub, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis services and educational platform. We operate under Thai privacy laws and international best practices to ensure your data remains secure.

Information We Collect

Personal Information You Provide

When you register for our services or contact us, we collect information you voluntarily provide including:

• Full name and contact information (email, phone number)
• Business information and professional background
• Financial data you choose to share for analysis purposes
• Educational progress and assessment results
• Communication preferences and feedback

Automatically Collected Information

Our systems automatically collect certain technical information to improve our services:

• IP address and browser information
• Pages visited and time spent on our platform
• Device type and operating system details
• Referral sources and search terms used

How We Use Your Information

We use collected information exclusively to provide and improve our financial analysis and educational services:

• Deliver personalized financial analysis reports and insights
• Provide educational content and track learning progress
• Send important service updates and educational materials
• Respond to your questions and support requests
• Improve our platform based on user behavior patterns
• Ensure platform security and prevent fraudulent activity

We never use your information for purposes beyond those stated in this policy without obtaining your explicit consent first.

Data Sharing and Third Parties

Neural Pulse Tech Hub maintains strict controls over data sharing. We only share information in these limited circumstances:

Service Providers

We work with carefully vetted third-party providers who help deliver our services. These partners include cloud hosting providers, email delivery services, and educational content platforms. All service providers sign comprehensive data protection agreements and can only access information necessary for their specific functions.

Legal Requirements

We may disclose information when required by Thai law, court orders, or regulatory investigations. In such cases, we provide only the minimum information required and notify affected users when legally permitted.

Your Privacy Rights

You have comprehensive control over your personal information. Here are your specific rights and how to exercise them:

To exercise any of these rights, contact our privacy team at help@neuralpulse-techhub.com. We respond to all requests within 7 business days and complete most actions within 30 days.

Data Security and Protection

We implement multiple layers of security to protect your information:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Encrypted database storage with regular security audits
• Multi-factor authentication for account access
• Regular penetration testing and vulnerability assessments
• Automated backup systems with secure off-site storage

Administrative Controls

Our team follows strict data handling procedures. Access to personal information is limited to employees who need it for their job functions. All staff receive regular privacy training and sign confidentiality agreements.

Physical Security

Our Thailand office maintains physical security controls including access cards, surveillance systems, and secure document disposal procedures. Server facilities use biometric access controls and 24/7 monitoring.

Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations:

• Account information: Retained while your account is active plus 3 years after closure
• Financial analysis data: Kept for 7 years to comply with Thai financial record requirements
• Educational progress records: Maintained for 5 years or until you request deletion
• Communication logs: Stored for 2 years for quality assurance purposes
• Technical logs: Automatically deleted after 90 days unless needed for security investigations

When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request earlier deletion of most data types through your account settings.

International Data Transfers

While Neural Pulse Tech Hub is based in Thailand, some of our service providers operate from other countries. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent privacy protections
• Certification schemes that demonstrate appropriate safeguards
• Regular monitoring of international service provider compliance

We maintain an updated list of all international data transfers, available upon request to registered users.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and gather usage analytics:

Essential Cookies

Required for basic website functionality including login sessions, security features, and form submissions. These cannot be disabled without affecting site operation.

Analytics Cookies

Help us understand how users interact with our platform so we can make improvements. We use privacy-focused analytics that don't identify individual users.

Preference Cookies

Remember your choices about cookie consent, display preferences, and other customization options to improve your user experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features but won't prevent access to core educational and analysis tools.

Children's Privacy

Neural Pulse Tech Hub's financial analysis and educational services are designed for adult learners and business professionals. We do not knowingly collect personal information from individuals under 18 years of age.

If we discover that we have inadvertently collected information from someone under 18, we will delete that information immediately. Parents or guardians who believe their child has provided us with personal information should contact us at help@neuralpulse-techhub.com.

Policy Changes

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we will:

• Notify active users via email at least 30 days before changes take effect
• Post updates prominently on our website with clear change summaries
• Provide options to review and accept new terms before continuing service use
• Maintain an archive of previous policy versions for reference

Minor updates like contact information changes or clarifications may be made without advance notice, but will always be dated and logged in our policy change history.